Refund policy
RETURNS POLICY
Returns Policy — Dear Zemour
We hope you love your Dear Zemour pieces as much as we loved designing them. If for any reason you would like to return an item, please read the policy below.
Returns Eligibility
We accept returns for store credit only within 14 days of delivery.
To be eligible, items must be:
- Unworn and unused
- In their original packaging
- Free from damage or signs of wear
Returns that do not meet these conditions will not be accepted.
Non-Returnable Items
For hygiene reasons, we cannot accept returns on:
- Earrings
- Earring sets
- Pierced jewellery of any kind
These items are final sale.
Store Credit
Refunds are not issued.
Approved returns will be issued as store credit, which does not expire and can be used on any future purchase at Dear Zemour.
Faulty or Incorrect Items
If your item arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery at
📧 support@dearzemour.com
You will be entitled to a replacement or a refund in accordance with UK consumer law.
How to Start a Return
Please email:
📧 support@dearzemour.com
Include:
- Your name
- Order number
- The item you would like to return
- Reason for return
We will reply with the next steps.
Return Shipping
Customers are responsible for return shipping costs unless the item is faulty or incorrect.