Shipping policy
SHIPPING POLICY
Shipping Policy — Dear Zemour
We aim to make your experience smooth from order to delivery. Below is everything you need to know about shipping your Dear Zemour pieces.
Processing Time
All orders are processed within 1–2 business days.
Orders placed during weekends, holidays, or busy periods may require extra processing time.
UK Shipping
- Standard delivery: 2–4 business days
- Free UK shipping on orders over £40
- Tracking information will be emailed once your order ships
International Shipping
We currently ship to selected international locations, including the United States and Canada.
- Estimated delivery: 5–8 business days
- Shipping cost: £7.99
- Tracking information will be provided once your order has been dispatched
Please note that delivery times may vary depending on location and customs processing.
Customs & Duties
International orders may be subject to customs fees, import duties, or taxes upon arrival in your country.
These charges are the responsibility of the customer and are not included in our shipping fees.
Incorrect Address
We cannot change an address once an order has shipped.
If an order is returned to us due to an incorrect address, customers are responsible for reshipment fees.
Lost Parcels
If your tracking shows "delivered" but you cannot find your parcel, please contact the courier directly.
We will assist where possible.